Fully Managed IT
Information Technology Designed for Every Business
Automated Services
Managed IT Services
End-to-End Business Performance & Agility
Managed Services will save you money by preventing expensive network disasters from ever happening in the first place
IT Network Engineer
Help Desk
Ticketing and Help Desk Tools to Improve the Customer Experience
Real Time Alerts
RAM usage, hard drive, CPU load, AV, customized event viewer alerts plus much more.
Patch Management
Automatic updates required to fix Windows loop holes, errors, incompatibilities.
Monitor IT Infrastructure
Monitor whether IT equipment is online and performing to expected service level – Premise and Cloud-based systems
Find & Fix IT Issues Faster Than Users Can Report Them
By performing the tasks outlined above, a service desk improves user satisfaction by:
- Minimizing business impacts of service failures
- Proactively managing the use of the IT network of ITIL best practices
- Resolving incidents and requests with minimal delay
- Communicating with the end-user
- Experience faster performance, fewer glitches, and practically zero downtime.
- Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
F.A.Q.
Frequently Asked Questions
Can you fix IT problems remotely?
Yes. As soon as you have Internet connection. If not, we will provide on-site support.
How secure is my Data with Compucare?
We are very security conscious and we take this very seriously. We use trusted, well respected Datacenters (Google Cloud), sophisticated Backup Systems and Endpoint Security. We keep our systems patched and up to date. We have a dedicated 24×7 SOC for monitoring Advanced Threat Detection & Response.
What if all my files are being encrypted by a Ransomware?
Sophisticated Cyber attacks can sometimes bypass any antivirus, they’re called Zero-Day. Our Endpoint MDR is capable of restoring your files in their original state and we also keep isolated Data Backups of your systems. We are partnered with a Firm that offers $1 Million dollar insurance for your data recovery from Ransomware author.
Are you 24/7?
We work from 9:00 AM to 6:00 PM Monday-Friday. We respond within 15-30 mins for IT emergencies after hours and Weekends. Our Cybersecurity department SOC is 24/7 monitoring for cyber threats.
Can you recover data from damaged HDD's/SSD's?
Yes. We have a Forensic lab in Miami and Fort Lauderdale, we offer free diagnostic and determine the cost. We will recover your information no matter the damages are.
Do you provide VoIP Telephone services?
Yes. We do offer VoIP solutions cloud based, and we transfer your number. For more info contact us at (305)-666-3388.
Do you build network infrastructure from scratch?
Yes. We can build an entire IT infrastructure network for your business from zero. We provide the best equipment and technology. We install and configure all for you. We also support existing networks.
Do you provide Google Cloud Technical Support?
Yes. Our Google Certified engineers will provide support for your cloud infrastructure. We also provide Google Cloud migration support.
Do you provide Microsoft Technical Support?
Yes. We’re Microsoft Partners, we provide any level of technical support for any Microsoft products systems and software.
Can I access my cloud information at any time?
Yes. Our Managed Datacenters are always uptime with SLA 99,99% and your cloud infrastructure is 24/7 available. We’re extremely serious with the ‘Availability’ Cyber Security-CIA Triad.
Can my information being compromised or manipulated?
Your Data, Networks, and Systems are part of our mitigation plans and proactive measures to restrict unapproved changes, while also having the ability to recover data that has been lost or compromised. We call this ‘Integrity’ in the Cyber Security-CIA Triad.
What security encryption level it's being used?
We keep your information private with strong AES-256 encryption level, either networks and systems. We strongly protect your data and prevent unauthorized access. We call this ‘Confidentiality’ in the Cyber Security-CIA Triad.
Satisfaction Guaranteed
24/7 Award Winning Support
Automation makes our IT Services proactive. With the award-winning MSP tools powered by ConnectWise, Veeam, Datto and 24×7 SOC Endpoint Security.
60 Day Money Back Guarantee
You’ll be protected from unexpected, costly repairs when standard manufacturer warranties lapse or problems aren’t covered or if a technical support is incomplete.